No Returns Accepted

Due to the nature of our products, we are unable to accept returns once an order has been dispatched. This is to ensure the safety, quality, and traceability of all items.

Refunds and Replacements

While we cannot accept returns, we want to make sure you receive the correct products in good condition. Refunds or replacements will be considered in the following situations:

• Missing Parcels: If your order is confirmed as lost or missing by the courier, we will arrange either a refund or a replacement.
• Order Cancellation: If you wish to cancel your order, this can only be done before the item has been shipped. Once dispatched, we are unable to process cancellations.
• Damaged or Incorrect Items: If your order arrives damaged or you receive the wrong item, please contact us within 7 days of receipt. Include photos of the product and packaging to help us resolve the issue quickly. We will work with you to arrange a replacement or refund as appropriate.
• Fraudulent Claims: To protect all our customers, we reserve the right to refuse refunds or replacements for claims we determine to be fraudulent. All claims are carefully reviewed, and we may request additional information or documentation to ensure a fair resolution.

We aim to handle every issue promptly and fairly, providing support so that any problems with your order can be resolved with as little inconvenience as possible.