Our Privacy Commitment

Your privacy is very important to us. This policy explains how we collect, use, and protect your personal information, as well as the choices available to you regarding your data.

Information We Collect

When you place an order or contact us, we collect essential information such as your name, email address, phone number, and billing/shipping address. This information is securely stored.

We do not store credit or debit card details on our servers. Payment information is securely encrypted and transmitted directly to our payment provider.

How We Use Your Information

The information you provide is used to:

• Process and fulfil your orders
• Send notifications regarding your order status and delivery
• Provide support and respond to enquiries

If you have opted in, we may send promotional emails or text messages. Every communication includes a clear option to unsubscribe or opt out at any time. SMS messages are only sent to users who have explicitly consented, in compliance with UK regulations. Standard message and data rates may apply depending on your mobile network provider.

Who We Share Your Data With

We do not share your personal data with third parties for marketing purposes. Your information may be shared with trusted service providers only as necessary to fulfil your order or provide communications (e.g., payment processors or email/SMS services).

Data Retention

We retain sales data in line with UK tax regulations for a minimum of 6 years. Contact information for communications will be retained until you opt out, which takes effect immediately upon request.

Data Security

We adhere to all relevant data protection laws, including the UK GDPR and PECR. Our policies and practices are regularly reviewed to ensure your data is secure and handled responsibly.

Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us via email or WhatsApp.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page, with the date of the latest update clearly indicated.