Privacy Policy
Your data, and how we handle it
What we collect, why we collect it, who sees it, and the choices you have.
Last updated 10 September 2026
Your privacy matters to us
Your privacy is very important to us. This policy explains how we collect, use, and protect your personal information, as well as the choices available to you regarding your data.
We do not store card details on our servers. Payment information is encrypted and transmitted directly to our payment provider.
Information we collect
When you place an order or contact us, we collect essential information such as your name, email address, phone number, and billing and shipping address. This information is securely stored.
How we use your information
The information you provide is used to:
- Process and fulfil your orders
- Send notifications regarding your order status and delivery
- Provide support and respond to enquiries
Emails and text messages
If you have opted in, we may send promotional emails or text messages. Every communication includes a clear option to unsubscribe or opt out at any time.
SMS messages are only sent to users who have explicitly consented, in compliance with UK regulations. Standard message and data rates may apply depending on your mobile network provider.
Who we share your data with
We do not share your personal data with third parties for marketing purposes. Your information may be shared with trusted service providers only as necessary to fulfil your order or provide communications — for example payment processors or email and SMS services.
Data retention
We retain sales data in line with UK tax regulations for a minimum of 6 years. Contact information for communications is retained until you opt out, which takes effect immediately upon request.
Data security
We adhere to all relevant data protection laws, including the UK GDPR and PECR. Our policies and practices are regularly reviewed to ensure your data is secure and handled responsibly.
Access, correction and deletion
You have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us by email or WhatsApp.
Make a data requestWe may update this policy from time to time. Any changes will be posted on this page.
Want your data changed or removed?
Get in touch and we’ll action it. Opt-out requests take effect immediately.
See also our Shipping Policy and Terms and Conditions.
