Privacy Policy:
Our Privacy Commitment
Information We Collect
When you place an order or contact us, we collect essential information such as your name, email address, phone number, and billing/shipping address. This information is securely stored.
We do not store credit or debit card details on our servers. Payment information is securely encrypted and transmitted directly to our payment provider.
How We Use Your Information
- Process and fulfil your orders
- Send notifications regarding your order status and delivery
- Provide support and respond to enquiries
Who We Share Your Data With
Data Retention
Data Security
Your Rights
Changes to This Policy
Privacy Policy:
Our Privacy Commitment
Your privacy is of utmost importance to us. To ensure your privacy is protected, we have outlined our online information practices and the choices available to you regarding how your information is collected and used.
Information We Collect & How We Collect It
When you place an order with us, we collect essential contact details such as your name, email address, phone number and billing/shipping address which are securely stored.
What We Don’t Collect
Your credit card details are securely encrypted and directly transmitted to our card processing provider when you enter them on our site. We do not store any card information on our servers.
How We Use Your Information
The information you provide is used solely for processing your order and sending you notifications via email or SMS regarding its status and delivery.
We may occasionally send you promotional emails or text messages if you’ve opted in to receive them. Every communication includes a clear option to unsubscribe or opt out at any time.
Your Consent:
We will only send SMS messages to users who have explicitly consented. This complies with the UK regulations, which require affirmative consent for text-based marketing.
Standard Rates:
Message and data rates may apply depending on your mobile network provider.
Data Handling:
Your mobile number and related data are processed and securely stored. We do not share your number with third parties for any unrelated marketing activities.
Who We Share Your Data With
We never share your personal data with third-party organizations for marketing purposes. However, your data may be securely processed for email and SMS communications or our payment gateway provider, solely to fulfil the services you have requested.
Data Retention Period
In compliance with UK tax regulations, we retain sales data for a minimum of 6 years. Contact information for email and SMS communication will be retained until you choose to opt out, which will take effect immediately upon request.
Our Commitment to Data Security
We adhere to all relevant data protection laws, including the UK GDPR and PECR. Our policies and practices are regularly reviewed to ensure the security of your data and to meet our legal obligations.
Accessing, Correcting, or Deleting Your Information
If you would like to request the removal or correction of your personal data, please contact us via our website.